MappingTheWeb //

This evening, Digg launched an all new interface. The new design is even more clear and intuitive than before. Some of the changes include:

• The ability to view both news and videos on a single page. This is due to feedback received indicating a high interest in videos.
• Tweaks to the page and story summary layouts.
• Streamlined navigation.
• Increased customization options.
• Simple one-click bury with no explanation needed.

All in all, small cosmetics changes such as added icons, new colour palettes, and shuffled page elements add to the overall clean experience. The service description has moved from the right sidebar to the main navigation column. This provides more concise site messaging for new visitors, as well as a clear call-to-action for potential new users (i.e. Join now). As a side note, Digg continues to minimize page views by maximizing AJAX functionality.

From a more broad prespective, I think Digg is trying to bring the service mainstream. The dead simple navigation and clear messaging indicate a marketing push to regular folk. That being said, it also appears as though Digg is making a big push toward monetization. A very large, prominent inline rectangle ad is now visible on the home page. Article pages are also riddled with two ads - both a leaderboard and an inline rectangle ad. It will be interested to see how the Digg community reacts to such changes.

From an initial glance, I really like the new changes. Digg has done a really good job of simplifying the experience, yet adding functionality. Such a counterintuitive feat can only be the result of brilliance. Kudos to the Digg team.

Come launch day, your marketing department shouldn’t and running around like chickens. They should be relaxing and breathing a sigh of relief. Ok, I may be exaggerating a bit, but not by much.

The basic premise is this: all Internet marketing and advertising campaigns should be ready to go before launch day. That way, once the day arrives, a metaphorical switch can be flicked to activate the marketing machine.

What does this means? Well, some or all of the following should be ready prior to launch:

• PR initiatives (including a press release)
• Ad campaigns (online and offline)
• Blogger relationships
• Internal marketing functions
• Branding/positioning/messaging
• Search engine optimization
• Web analytics
• Company blog
• Contest(s)

So when launch day finally comes, you can simply ‘flick the switch’.

Some traffic will come from one-time sources (i.e. press release, news story, etc..), while some will come from residual sources (i.e. search engines, current users, etc…). The list above translates to traffic from the following sources:

• News sites
• Offline publications (newspapers, magazines)
• Blogs
• Current users
• Search engines

Such diverse sources will ensure a steady, consistent influx of traffic. The reliance on a single avenue is always risky, as it may not provide the intended outcome. Any marketing campaign should include multiple traffic funnels to maximize exposure and overall efforts. Often, the main, pre-determined source of traffic doesn’t live up to expectations and some overlooked avenue ends up driving a bulk of the traffic.

Here is a stunning revelation: the BETA invite system has nothing to do with actual testing. Rather, it is simply a marketing ploy aimed at attracting new users. Is this truly a stunning revelation? Or did I just state the obvious?

Historically, a start-up would quietly seek out BETA users to test the product. These individuals would try to break it and take note of any bugs. Feedback was key. This was back in a time when the BETA system was legitimate. Does this sound like a typical ‘BETA tester’ of today? It seems that every start-up graduates from the cliched ’stealth mode’ to the cliched ‘BETA mode’ at some point. Nowadays, these terms are so common that their marketing value has diminished to zero. In other words, these buzz words do not attract the attention and exposure that they once did. Furthermore, the misuse of the term ‘BETA’ is so widespread that rectification cannot be achieved.

Not surprisingly however, this tactic has been succesfully leveraged many times in the past, most notably by Gmail. More recently, Joost caused quite a stir with a similar strategy. But such a system is just not cool any more. People frown upon BETA logos and invite systems. They have become overused to the point of saturation.

BETA products are supposed to be full of bugs. They are supposed to contain errors. But nowadays, it seems that these BETA products are shipped in perfect condition. Why? Because they are intended for the end user, not the supposed BETA tester. Think about it. Who uses a BETA product nowadays? Everyone. This isn’t the way it’s supposed to be. If everyone is truly ready to use the product, the ‘BETA’ badge should be dropped. Here’s the way the system should work: if a company is truly in need of BETA users, they should methodically seek out a specific subset of people, rather than proclaim the need over a figurative megaphone. This will attract the wrong crowd.

So just how hot is the BETA invite market? Well, many hard-to-acquire invites have landed on eBay and sold for much higher than their actual value ($0). In addition, TechCrunch recently purchased InviteShare, a BETA invite-sharing community. Interest in the area is obvious and this will further change the shape of this newfangled marketplace/industry.

To close, I have some words of wisdom for any new start-up… “The BETA invite marketing tactic has been played out. It’s really not that sweet any more. Do us all a favour and drop the BETA… Ok? All the best.”

I’ve seen my fair share of useless web 2.0 start-ups lately. Give me something I can actually use. Couchville is that something. It is very rare and refreshing when a new service comes along and surprises with a stunning experience.

I had no expectations from a service that offers TV listings. After all, TV is so old school, right? Wrong. Couchville has done an excellent job of incorporating new-web technology with traditional media to create a wonderful experience. Couchville quietly launched in February 2007. Only recently has it come to my attention. Simply put, Couchville offers dead simple TV listings - and I mean that.

When you hit the site, you are prompted to enter postal code (or zip code) and your satellite/cable provider to create a personalized grid.

The viewing experience is phenomenal. An uncluttered, intuitive interface displays only the necessary functionality without any useless features. The AJAX viewing grid can smoothly be dragged to a desired viewing period without the need for a page refresh. Your arrow keys can also be used to navigate through channels. An explicit red time bar clearly indicates current TV listings in your area. Surprisingly, only a few subtle text ads appear on the page.

Click here for a full screenshot: Couchville screenshot.

Here are some of the other useful features offered:

• Users can hide channels they don’t want to see, creating a customized viewing experience.
• An AJAX calendar function allows you to quickly and easily viewing listings for other days or months. 
• Users can add shows to their favourites for easy tracking.
• A buzz chart tracks what is hot from the previous week.
• The site provides background info and descriptions for each show, as well as a permanent link for easy access.
• The search function autocompletes your query, requiring you to only type a few letters.
• A drop-down menu quickly allows you to jump to any channel.

I was actually surprised at how fast the site operated as well. Kudos to the Couchville team. I guess I just can’t say enough good things about the service. I would highly recommend that anyone who checks TV listings check out Couchville. You will not be disappointed.

Couchville has succeeded at doing ONE thing very well - that being TV listings, obviously. Their strategic focus must be applauded. Too many companies have been caught trying to be everything to everyone. These companies got killed.

It’s been 112 days since the Digg meltdown. Contrary to what many had predicted, the social news site seems to be back to normal. Not much has been said about the pending lawsuit(s). Digg ringleader Kevin Rose seems unphased. His new start-up Pownce seems to occupy a considerable chunk of time. My conspiracy side tells me that Pownce is an insurance policy should the Digg fiasco take a turn for the worst. The clever bastard has a back-up plan…

So really, what has happened to Digg since the user backlash? Nothing. Simple as that. Ok, sure, the blogosphere went nuts for a couple days, but everything returned back to normal pretty quick. 

What has the Digg kerfuffle taught us about social media?

• The viral component of social media that induces explosive growth can work just as effectively in an opposing manner. In other words, the very mechanism that creates community can just as easily destroy it.
• Don’t mess with your users. Seriously. Even a hint of dishonesty or deceit will likely result in detrimental consequences.
• Be quick to respond. Should an unfortunate event unfold, provide prompt communication to mitigate user anxiety and explain the situation.

This was truly the first time we witnessed the collapse of social media. It finally *broke*. Much has been said about the benefits of social media, but little has been mentioned about its potential flaws. I’m not a critic of social media, but rather a unbiased observer. The spontaneous, uncontrollable nature of this beast may never be tamed, but it can be studied and understood. It is my hope that this will help prevent similar catastrophes in the future.